Customer support person in my team didn't came to office today. Hence, all the support calls were directed to my desk. I answered two supports calls. First one came from an Indian who got settled in US. The call went for about 15 mins. The very first question from the customer made me feel happy. He asked me to spell my name and told that, he would always get the correct name of any new person he talks to. After the Techincal part is over, he even asked about my schoolings and college. The call went on well and at the end, both of us were happy.
After some time, I received the second call from another customer. The mood of the customer is exactly opposite, when compared to the first one. The customer complained about something for which he is responsible. Neither he was ready to listen to me, nor he was allowing me to talk. The call went for about 25 mins and at the end, both of us were not happy.
